Last updated: 17 February 2026
Overview
Venx respects your privacy. Venx’s services are designed for business customers, but we may process information about individuals when providing our services and operating our business. This Privacy Policy (the “Policy”) explains how Venx collects, uses, discloses, and protects information, and describes rights and choices available to you. In this Policy, “Venx”, “we”, “our” and “us” refers to Venx and its affiliates, and “you” and “your” refers to the individual interacting with us.
This Policy applies when you visit our website, use our services, connect third-party services to Venx, receive communications from us, or otherwise interact with Venx. By accessing or using our website or services, you acknowledge that you have read and understand this Policy.
From time to time, we may provide additional notices or “just-in-time” disclosures for specific features, integrations or processing activities. Those notices supplement this Policy and may provide additional choices.
1. Applicability of this Privacy Policy
This Policy applies to information we collect and process when you visit our website, create or administer an account, use our services, communicate with us, or connect third-party services to Venx.
This Policy does not apply to personal information we process strictly on behalf of a business customer as a service provider where the business customer is the controller of that data. Where we process information on behalf of a business customer, our processing is governed by our agreement with that business customer and their instructions. If you have questions about such data, you should contact the relevant business customer.
This Policy also does not apply to third-party websites, products, or services that are not operated by Venx, even if they are linked from our website or used in connection with our services. Those third parties have their own privacy policies.
2. Information We Collect
The information we collect depends on how you interact with Venx, the features you use, and the choices you make.
Information you provide to Venx. We may collect information you provide directly, such as your name, business or workplace information, email address, phone number, account and authentication details and the content of communications you send to us. If you provide information about someone else, you represent that you have the authority to do so and have provided any required notices and obtained any necessary permissions.
Information from connected services and integrations. If you choose to connect third-party services to Venx, we may receive information from those services as authorized by you or your organization. We access and use such information only to support the connected functionality and to provide and improve our services, subject to your settings and permissions. We do not use data obtained through these connections for unrelated purposes.
Automatically collected information. When you visit our website or use our services, we may automatically collect certain information, including device and browser information, IP address, approximate location derived from IP address, usage and interaction data, timestamps and diagnostic logs. We may also collect information through cookies and similar technologies as described in the Cookies section below.
3. How We Use Information
We use information for business and operational purposes consistent with this Policy, including to provide, operate, maintain and improve our services; to authenticate users; to configure, support and secure accounts and integrations; to process requests and transactions initiated through the service; to provide customer support; to send administrative communications such as service updates and security alerts; to monitor and prevent fraud, abuse, and security incidents; to comply with legal obligations; and to enforce our terms and protect our rights.
We may also use information to create aggregated or de-identified data that does not identify you, including for analytics, benchmarking, and service improvement.
We do not sell personal information.
4. How We Share Information
We share information in the following circumstances.
Service providers. We may share information with vendors and service providers that help us operate our business and deliver our services, such as hosting, storage, analytics, communications, security and customer support providers. These providers are permitted to use information only to perform services for us and are required to protect it consistent with this Policy.
Business customers and authorized users. If you use Venx through an organization, we may disclose information to that organization and its authorized administrators as needed to provide the service, manage accounts, comply with organizational policies, or respond to requests.
Third-party services at your direction. If you choose to connect third-party services, we may exchange information with those services as required to enable the integration and as authorized by you. Your use of third-party services is subject to their own terms and privacy policies.
Legal and safety. We may disclose information if we believe disclosure is required by law, regulation, legal process, or lawful requests by public authorities or when necessary to protect the rights, property, safety and security of Venx, our users, business customers or others. We may also disclose information to investigate suspected fraud or security incidents.
Business transfers. If Venx is involved in a merger, acquisition, financing, reorganization, bankruptcy or sale of assets, information may be transferred as part of that transaction, subject to applicable law.
5. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, maintain sessions, remember preferences, perform analytics and improve security and performance. You can control cookies through your browser settings. If you disable cookies, some features may not function properly.
6. Data Retention
We retain information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect our business. Retention periods may vary depending on the type of information and how it is used. When information is no longer needed, we delete it, anonymize it or take steps to de-identify it consistent with our practices and applicable law.
7. Security
We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration and disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials and limiting access to your devices and accounts.
8. International Data Transfers
Venx may process and store information in the United Kingdom and other countries where we or our service providers operate. Where required, we use appropriate safeguards for international transfers of personal information, consistent with applicable data protection laws.
9. Your Rights and Choices
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion, or restriction, and to object to certain processing. You may also have the right to withdraw consent where processing is based on consent. We may need to verify your identity before responding, and certain requests may be limited by law.
If you use Venx through a business customer and we process your information on their behalf, you should direct requests to that business customer, as they control that data in their capacity as the controller.
10. Children’s Privacy
Our website and services are not directed to children, and we do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will post the updated Policy on this page and update the “Last updated” date. Your continued use of our website or services after an update means you acknowledge the updated Policy.
12. Contact Us
If you have questions about this Policy or our privacy practices, contact us at info@venx.uk.
